Royal Caribbean Group -  Sailing Suspension Update

December 02, 2020

Dear Valued Travel Partner,

The health and safety of our guests remains our key focus at the Royal Caribbean Group. To ensure we have ample time to focus on our healthy return to service initiatives, we've made the tough decision to voluntarily suspend cruise operations through February 28, 2021.

For Royal Caribbean International this includes all sailings through February 28, 2021, excluding Singapore sailings and China Spectrum of the Seas sailings, 1/24/2021 - 2/28/2021. Additionally, the remainder of the Australia/New Zealand season has been cancelled — through April 2021.

For Celebrity Cruises, global operations are suspended for all sailings departing on or before February 28, 2021, as well as the remaining Winter 2020/21 season in South America.

For Azamara Cruises, all sailings remain cancelled and will resume operations as follows: Azamara Quest will resume on March 20, 2021 with a 12-night Spain Intensive voyage from Lisbon to Rome; Azamara Journey on April 9, 2021 with an 8-night Iberia Intensive voyage from Lisbon to Barcelona, and Azamara Pursuit on May 9, 2021 with a series of new Greece Intensive voyages roundtrip Athens.

This will allot additional time to solidify our safety measures as we work to welcome you and your clients back onboard. We are thoughtfully analyzing every aspect of the cruise experience and, as you can imagine, this takes time but we are steadily making progress.

Through our healthy return to service program, we are not only reinforcing current standards, but setting new ones at every turn. This new program will focus on four key aspects of the cruise experience - upgraded screening prior to boarding, enhanced processes onboard, focused approach on the destinations we visit, and heightened procedures for managing any reports of exceptions.

Through it all, we understand the disappointment that comes with interruptions to your clients' travel plans. Those guests currently confirmed on the aforementioned sailings, and not previously canceled under our Cruise with Confidence offer, will have the option to select from several compensation options.

Cancelled Sailings FAQ's

Royal Caribbean - Cruise With Confidence - Extended!

November 19, 2020

Dear Valued Travel Partners,

In light of the current landscape and our focus on a safe and healthy operational return, Royal Caribbean wants to ensure your clients enjoy reassurance and flexibility when booking their next cruise vacation with us. That's why we're extending our popular Cruise with Confidence policy to allow cancellations up to 48-hours prior to sailing in exchange for a 100% Future Cruise Credit when your clients book on or before January 31st, 2021 on sailings through April 30, 2022. That's an additional two months of flexibility and security for your clients!

The policy parameters remain unchanged - including your commission protection on both the cancelled reservation AND the future reservation where the Future Cruise Credit is redeemed.

PLUS...

• Lift & Shift your clients who simply wish to move their existing reservation to next year, protecting their original cruise fare & promotion. It's easy - select a qualifying sailing in the future, fill out the automated form on CruisingPower.com, and and we'll handle the rest!
  
  
• Book on or before January 31st, 2021 and take advantage of our Best Price Guarantee up to 48-hours prior to sailing, ensuring that your clients are getting the best deal!

A comprehensive FAQ document is provided below for your reference. Complete details are posted on LoyalToYouAlways and access CruisingPower.com to assist in re-accommodating your clients, as desired.

We're getting closer and closer to welcoming you back onboard - and we can't wait for that day to arrive. We'll reach the other side together as partners and friends.

Celebrity - Cruise With Confidence -  Extended!

CELEBRITY IS HERE WITH YOU (Updated on November 19th, 2020)

As we're all beginning to experience the effects of this global phenomenon in our business, in our families, and in our daily lives, we want to reassure you that we at Celebrity Cruises are here for you. And we hear you. We're listening intently to all the feedback you've shared with us and have taken swift action to ensure we keep your best interest and the best interests of your business at heart. Here are some actions we've made for our Global Suspended Sailings Future Cruise Credit, with you in mind.

• All new and existing bookings made before January 31st, 2021 qualify for Cruise with Confidence, which offers:
  
  
  • Lift & Shift option is for those wishing to move their cruise vacation to next year, while protecting the original cruise fare and promotion. Select next year's sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week window of the original cruise date and your clients are all set.
    
    
  • Greater Flexibility for guests, they can cancel or change their cruise up to 48 hours prior to sailing. Refunds will be issued as a 100% FCC, bookings must be paid in full.
    
    
  • Our Best Price Guarantee allows guests to change their price and/or their chosen promotion up to 48 hours prior to cruise. Refunds issued as an OBC inside final payment.
    
    
    
• We are protecting your base commission, not only on the cancelled sailing, but also on the future reservation where the Future Cruise Credit is applied.
  
  
• We will allow a one-time transfer of Future Cruise Credit for 2020 and 2021 sailings if transfer is requested by January 31st, 2021. The transfer of the FCC can be moved to another guest in FIT or a Group booking.
  
  
• Future Cruise Credits (FCCs) can only be applied one per guest, per booking.
  
  
• Initial deposits to be automatically extended to August 31st or final payment date (whichever comes first), 2020, for new bookings only made 7/16/2020 - 08/15/20.
  
  
• Those bookings that have been extended previously to May 31st, 2020 or August 15th, 2020, will not have their bookings extended again. Final payment deadlines remain unchanged.
  
  
  • September 1, 2020 and October 30, 2020, you will not be required to make a deposit payment until October 23, 2020 or the final payment due date, whichever comes first, while waiting for your FCC;
  • August 16, 2020 and August 31, 2020, you will not be required to make a deposit payment until September 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC;
  • July 17, 2020 and August 15, 2020, you will not be required to make a deposit payment until August 31, 2020 or the final payment due date, whichever comes first, while waiting for your FCC;
  • June 22, 2020 and July 16, 2020, you will not be required to make a deposit payment until August 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; or
  • May 20, 2020 and June 21, 2020, you will not be required to make a deposit payment until July 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC.
    
    
• Hard Stop Dates for Q1 & Q2 2021 group business, Revenue has made the decision to waive the Hard Stop date to allow travel partners additional time to hold on to their group space. This is being administered automatically, so no action is needed from you. Final payment dates remain the same.
  
  
• We will allow "No-Deposit Groups" up to 50 staterooms (instead of 16) on sailings through April, 2021.
  
  
• We will protect Group rates if the Group runs out of inventory (up to five cabins). Note: Please add through Espresso and we will reprice to the correct rate.
  
  
• Last but not least, we are still offering Celebrity Rewards, so you can continue to earn more commission on every booking you make.  Find out how HERE

Azamara - Cruise With Confidence - Extended!

November 19, 2020

Dear Travel Partner,

As we eagerly wait to explore again, we want to provide your clients with extra security when planning for the future. To give them more peace of mind, we've extended our Cruise with Confidence program for any sailing booked by January 31st, 2021.

In this new world, we understand that exploration and flexibility go hand-in-hand, which is why offering your clients more benefits is our pleasure! Invite them to use this to their advantage and plan a summer 2021 getaway to Europe, rewarding them with endless gourmet delicacies, million-year-old glacier views, ancient wonders, and more.

Explore Further^SM

Agency Productivity (eCruiseStats) Tool Downtime

November 18, 2020

Dear Valued Travel Partner,

We are currently experiencing an unexpected downtime with our Agency Productivity (eCruiseStats) tool.

During the downtime, reporting through this tool will be unavailable. Please be aware that our team is working diligently to resolve the issue as quickly as possible, and we expect the tool to be available again no later than Friday, November 20th, 2020.

We apologize for any inconvenience this may cause.

Thank you for your understanding and continued support.
Royal Caribbean Group

Silversea - Cruise With Confidence - Extended!

July 22, 2020

Dear Travel Partner,

With the pause in operation still in effect, we wanted to keep you up to date wiith the latest information from Silversea.

As a result of the pause, we have made the decision to extend our Cruise with Confidence policy to include voyages departing through 30 April, 2021.  This means that additional voyages qualify to allow your client to cancel up to 48 hours prior to departure and receive a 100% future cruise credit.

Please review the updated policy below.

Introducing the Healthy Sail Panel

A PLAN BACKED BY SCIENCE, VALIDATED BY EXPERTS

We've tapped the best minds and accredited health organizations to develop a science-backed plan for cruising safely.

We’re excited to announce the establishment of Royal Caribbean Group’s Healthy Sail Panel — a team of the best minds and leaders in public health, bio security, epidemiology, hospitality and maritime operations. As we prepare for our return to service, this diverse team has been enlisted to develop recommendations and guide our way forward with unprecedented standards in response to COVID-19. Their combined expertise will help us reinforce our current safety procedures onboard our ships, create new ones and ensure our vacation experience. Our collective efforts will be shared across the cruise industry, as well as other industries that may benefit from our findings — because we’re all in this together.

The well-being of our guests, crew and the communities we visit is our top priority. But beyond that, we believe everyone should benefit from advances in health and safety related matters. That’s why the important work and findings derived from this collaboration will be shared with the entire cruise industry and other industries it may benefit — because we’re all in this together.

MEET OUR PANELISTS

PANEL CO-CHAIRS

Governor Michael Leavitt - Leavitt Partners, Founder, Former Governor of Utah and Secretary Health and Human Services under President George W. Bush.

Dr. Scott Gottlieb - Resident Fellow at AEI, Partner at NEA, Contributor at CNBC and Former Commissioner of the U.S. Food & Drug Administration

PANEL MEMBERS

Helene Gayle MD, MPH –Dr. Gayle is CEO of the Chicago Community Trust, one of the nation’s leading community foundations. Prior to this role, and for almost a decade, she was president and CEO of CARE, a leading international humanitarian organization. An expert on global development, humanitarian and health issues, Dr. Gayle spent 20 years with the CDC, working primarily on HIV/AIDS. She worked at the Bill & Melinda Gates Foundation, directing programs on HIV/AIDS and other global health issues. She also launched the McKinsey Social Initiative (now McKinsey.org), a nonprofit that builds partnerships for social impact. Dr. Gayle serves on public company and nonprofit boards, including The Coca-Cola Company, Colgate-Palmolive Company, Brookings Institution, the Center for Strategic and International Studies, New America, the ONE Campaign, the Federal Reserve Bank of Chicago and the Economic Club of Chicago.

Julie Gerberding, MD, MPH –Dr. Julie L. Gerberding is Executive Vice President and Chief Patient Officer for Merck, leading all aspects of strategic communications, global public policy, population health and patient engagement. A former head of the CDC and a world-renowned public health expert, Dr. Gerberding is deeply committed to achieving sustainable global health impact and tackling some of the most challenging health priorities of our time. This includes addressing critical issues such as affordable access to important therapies, advocating for health policies that promote and sustain innovation of new medicines and vaccines, and improving maternal mortality through the Merck for Mothers program — a public-private partnership helping to meet the United Nations’ Sustainable Development Goal to reduce maternal mortality. Prior to joining Merck, Dr. Gerberding served as the Director of the CDC from 2002-2009 and was the first female to hold that position. While at the agency, she led more than 40 emergency responses against crises such as anthrax, SARS, bird flu, food-borne outbreaks and natural disasters.

Steven Hinrichs, MD –Dr. Steven Hinrichs is Professor and Chair in the Department of Pathology and Microbiology at the University of Nebraska Medical Center in Omaha and the Director of the Nebraska Public Health Laboratory (NPHL), and Director of the University of Nebraska Center for Biosecurity. In his position as laboratory director he has been responsible for the development of a statewide program for the rapid identification of biological agents of mass destruction. He is principal investigator of multiple national awards from the Association of Public Health Laboratories (APHL) and the CDC and the Department of Defense for the development of an outreach program to extend training and expertise in the early recognition of biological warfare agents.

Michael Osterholm, MD, PhD –Michael Osterholm is one of the nation’s foremost experts in public health, infectious disease and biosecurity. As the director of the Center for Infectious Disease Research and Policy at the University of Minnesota, he is an international leader on the world’s preparedness for pandemics. He has led numerous investigations into internationally important disease outbreaks, including foodborne diseases, hepatitis B in health care settings, and HIV infection in healthcare workers, and he is a frequent consultant to the World Health Organization, the National Institutes of Health, the Food and Drug Administration, the Department of Defense and the CDC. From 2001 to 2005, Dr. Osterholm served as a special advisor to the secretary of U.S. Department of Health and Human Services on issues related to bioterrorism and public health preparedness. From June 2018 through May 2019, he served as a Science Envoy for Health Security on behalf of the U.S. Department of State. He has also been appointed to the National Science Advisory Board on Biosecurity and the World Economic Forum’s Working Group on Pandemics, among other prominent advisory positions.

Stephen Ostroff, MD –Dr. Ostroff brings years of experience in public health, having served at high level positions at the Food and Drug Administration and CDC. He was the Acting Commissioner of the FDA from 2015-16, and before that served as the FDA’s chief scientist. Ostroff joined the FDA in 2013 as chief medical officer in the Center for Food Safety and Applied Nutrition and senior public health advisor to FDA’s Office of Foods and Veterinary Medicine. Prior to that he served as deputy director of the National Center for Infectious Diseases at the CDC, where he was also acting director of CDC’s Select Agent Program. While at CDC he focused on emerging infectious diseases, food safety, and coordination of complex outbreak response. He retired from the Commissioned Corps of the U.S. Public Health Service at the rank of Rear Admiral (Assistant Surgeon General). Ostroff was also the director of the Bureau of Epidemiology and acting physician general for the Commonwealth of Pennsylvania and has consulted internationally on public health projects in South Asia and Latin America.

William Rutala, PhD, MS, MPH –Dr. Rutala has experience medically managing a variety of diseases and extensive experience studying epidemiology and virology, particularly managing outbreaks and emerging pathogens. Dr. Rutala’s research interests are the etiology and prevention of healthcare-associated infections with a special focus on disinfection and sterilization of reusable medical and surgical devices. Other areas of active research include contribution of the hospital environment to disease transmission, hand hygiene, preventing transmission of infectious agents including multiply-drug resistant organisms, prevention of healthcare-associated Creutzfeldt-Jakob Disease, investigation of healthcare-associated outbreaks, and new and emerging pathogens in healthcare.

Kate Walsh, PhD –Kate Walsh is the Dean at the School of Hotel Administration at Cornell University and E.M. Statler Professor. A professor of management, she is a leader in education for the global hospitality industry; and a renowned expert in organizational service design, leadership and career development, as well as the impact of strategic human capital investments. In addition, Dean Walsh holds extensive industry knowledge from serving as the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. She is also a former New York State Certified Public Accountant. Since the beginning of her administration as dean, Dean Walsh has focused on positioning the school for the future of education. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing the school’s online global presence, identifying international partners for master-level program development, and providing thought-leadership for the hospitality industry, most notably through the creation of industry research partnerships for faculty, fostering new initiatives through the school’s six centers and institutes, and providing faculty-developed resources to guide the industry.

Royal Caribbean Cruises Ltd. - Return to Service Safety Enhancements

Royal Caribbean Cruises Ltd. is currently laser-focused on additional safety enhancements for our return to service. To develop our future boarding screening process and updated health protocols, we are collaborating with government health authorities, the Cruise Lines International Association, and our own team of medical experts. These processes and protocols are not yet finalized, but when they are, we will be sure to let you know via e-mail.

We know that our 70+ guests and those with chronic conditions are especially eager to understand what cruising will look like in the future. While subject to change, via the Cruise Lines International Association, we have confirmed that the previous restrictions were lifted in early April after cruise lines suspended service.

Please know that every decision we make, and all of the fine-tuning we do, has your clients' well-being in mind. We'll be in touch soon! We miss you and your clients - and can't wait to welcome them back onboard!