This is an unprecedented time, and we know you and your clients are experiencing ripple effects across all facets of life. We're confident that all will be well in due time, but until then Royal Caribbean, Celebrity, and Azamara continue to evaluate the current environment, as well as determine our best path forward. When considering global travel restrictions, port closures, and more significantly, the importance of practicing "social distancing," we have made the decision to extend our global suspension, with hopes of now returning to general service as of May 12th, 2020. The only known exceptions to this are the return date of July 2nd, 2020 for the kick-off of the Alaska season, as well as all sailings originating or ending in Canada. Likewise, Singapore departures resume operation beginning June 1st, 2020. Our intent was never to disappoint your clients, nor to disrupt their vacation plans, but the health, safety, and security of our guests and crew remain our utmost priority.
As a result of this change, we've prepared some options for your clients. These options are aligned with the compensation offered to support the original global suspension on sailings through April 10th, 2020.
|OPTION #1||OPTION #2|
|BEST VALUE||LOWER VALUE|
|OFFER||125% Future Cruise Credit
(FCC) to sail with us
on or before Dec 31st, 2021
|100% Refund of amount paid|
|It's Simple no Action Needed
From You! FCC is
Automatically issued to all
|Click "Request Refund" below
to begin this process
|We've got you covered!
Commission will be protected
on both ends - the canceled
reservation AND the future
booking where the FCC is
|Commission will be protected
on the canceled reservation.
This Future Cruise Credit will be based on the total cruise fare paid at the guest-level and will be automatically issued to all impacted guests on-or-before April 30th, 2020 via email. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 30 days.
If your client previously opted to take advantage of our Cruise with Confidence policy, the 100% FCC will stand and this new option is not applicable. Additionally, if your clients redeemed their Cruise with Confidence FCC on a sailing that is now cancelled, they will receive a new Future Cruise Credit valued at 125% of the total cruise fare paid, including the amount of the original certificate.
If a full refund is preferred, we are happy to process this request simply by clicking the link below and submitting the requested information. Given how fluid this situation is, we are allowing ample time for your client to choose the best option. The 125% Future Cruise Credit will remain active through its expiration date of December 31st, 2021 or until a refund request is submitted, at which time it will be deactivated. Your client can expect the refund approximately 30 days after requested.
If your client redeemed a Cruise with Confidence Future Cruise Credit on an impacted sailing and would now prefer a refund instead, we are happy to administer a refund in the amount of the new funds paid above the original certificate and, in turn, will reinstate the Cruise with Confidence FCC for future use.
If your client pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Royal Caribbean, Celebrity, or Azamara, she/he will have the option of receiving 125% Onboard Credit (OBC) to be used on your next sailing, or a 100% refund. In order to select the 125% Onboard Credit on behalf of your guest please CLICK HERE to submit your request. If we have not received the choice of compensation for these pre-booked items by April 8th, your client will automatically receive a full refund to their original method of payment. Guests with independent shore excursion arrangements should contact their tour operators as soon as possible.
We look forward to sailing again very soon and, rest-assured, our onboard staff and crew are preparing to welcome your clients back with great anticipation!
As always, we appreciate your patience and support during this time – stay safe and healthy!